This is a good take on risk and risk mitigation when joining a start up. The one major item that I’d like to add to Mike’s list is related to personal finance.
When I was younger my dad made me play a game called CashFlow 101 It was all about personal finance and reinforced a concept that was new to me.
Your personal wealth is not measured by numbers like “total asset value” or “total net worth”. Your personal wealth is measure in “financial freedom” and “personal choice”. This equates to the # of days you can live without being required to work to sustain yourself. So, if my monthly expenses are $1,500 / mnth and I have $15,000 in cash in the bank; then my personal wealth is 10 months. This type of thinking is interesting because:
The point is not that we should strive to live in an “infinite wealth” state where we don’t work or don’t contribute. The point is that putting yourself in an “infinite wealth” state provides you unlimited personal freedom and choice. Choice to take greater risks if you want, without the dangers of being stuck “without a paycheck”.
What the heck do I mean by “Apple” / “Google” when I speak about product development?
“Apple” means design for what you believe. Design from your gut with less of a need for data from iterations to guide your design decisions. You design for what you believe it is right, and in the process you might create or invent new markets.
“Google” means design minimally. Make small assumptions then release and see how people use it by collecting data. Then make further decisions based on the data.
I’m starting to think that in product development, at all levels of granularity (product level, feature level, UserStory level) there are opportunities to decide how a problem should be addressed based on the problem at hand. Rather than adopting a company culture of choosing “Apple” OR “Google”, why not adopt “Apple” AND “Google”. Use both approaches when it makes sense.
Both design approaches are valuable, both have their place. The challenge is knowing when to use which design pattern.
My thesis today, however, is that there is an opportunity for online merchants to build a sort of brand relationship with consumers, and that this opportunity hinges on stellar customer service. Those online stores and retailers who engender the trust of consumers should, under this thesis, obtain a measure of loyalty from those consumers. This thesis will be easy to test – if it’s true, the merchants who succeed will be able to charge higher prices than those who fail. If, on the other hand, Zappos and those like them, are exactly price-competitive with the field, then the correct conclusion will be that great customer service is actually a red herring. As a consumer, I certainly hope this isn’t true, and as an investor I hope the same thing, since I continue to look for online commerce businesses that have an opportunity to build something truly defensible over time.
-Eric Weisen
http://fiveyearstoolate.wordpress.com/2010/04/03/customer-service-is-the-new-location/
I like this one a lot. It reminds me that I really need to blog more, get out to local events more, etc. Great stuff.
This is pretty sweet. Hopefully I can control myself and not spam my own tumblog :)